Return policy
Last updated: [Month DD, YYYY]. These terms apply to every order unless your invoice says otherwise.
The short version
- Inspect the part the day it arrives and note any damage on the delivery receipt.
- Returns must be authorized by us first. Ask for an RMA number before shipping anything back.
- The standard return window is 30 days from delivery. The standard part warranty is 90 days.
- Parts must be uninstalled and in the condition they arrived in to be returned for a refund.
- Warranty covers the part. It does not cover labor, fluids, towing or lost income.
Checking the delivery
Engines and transmissions ship on a pallet by freight. Before you sign for it, look at the crate and the unit. If anything is damaged, write the damage on the delivery receipt before signing and take photographs. A signed clean receipt makes a freight damage claim very difficult to win.
Report visible damage or a wrong part to us within 48 hours of delivery.
Return window
You may request a return within 30 days of the delivery date. Requests after that window are handled under the warranty terms below rather than as returns.
Getting a return authorized
- Email support@motoryardsusa.com or call the parts desk with your invoice number and the reason for the return.
- We issue an RMA number and the return address.
- Write the RMA number on the paperwork and ship the part back on a pallet, packaged as it arrived.
- Once we receive and inspect the part, we process the refund to the original payment method.
Parts sent back without an RMA number may be refused or delayed.
Restocking and shipping charges
| Situation | Restocking fee | Return freight |
|---|---|---|
| We shipped the wrong part | None | We pay |
| Part arrived damaged, noted on delivery receipt | None | We pay |
| Part fails within the warranty period | None | We pay |
| Order cancelled before it ships | None | Not applicable |
| You ordered the wrong part or changed your mind | Up to 25% | You pay |
Original outbound shipping is not refunded on customer-error returns.
What the warranty covers
The standard warranty is 90 days from the delivery date on the assembly itself, covering internal mechanical failure under normal use. Extended terms are available on many units at additional cost. Whatever term appears on your invoice is the one that applies.
Under warranty, we will replace the unit with a comparable one where available, or refund the purchase price of the part. That is the full extent of the remedy.
What the warranty does not cover
- Installation labor, removal labor, diagnostic time, towing, car rental or lost income
- Fluids, filters, gaskets, seals, belts, hoses and other consumables
- Damage caused by overheating, low oil, a failed cooling system or a failed cooler
- Damage from installation errors, or from installation by anyone other than a licensed repair facility
- Units that have been disassembled, modified, welded, re-stamped or had identification tags removed
- Failures caused by the underlying fault that destroyed the original part, where that fault was not repaired
- Racing, off-road competition, overloading or commercial abuse
Conditions you have to meet
- The part must be installed by a licensed repair facility, and you must keep the installation invoice.
- All fluids, filters and required service items must be replaced at installation.
- Any problem must be reported to us before further work is carried out. Teardown or repair without our written authorization voids the claim.
- Identification tags and casting numbers must be intact.
Making a warranty claim
- Call or email us as soon as the problem appears, with your invoice number.
- Send the installation invoice and your mechanic's written diagnosis.
- We review the claim and, if approved, arrange a replacement unit or a refund of the part price.
- The failed unit must be returned. Replacements are normally dispatched once it is on the way back.
Claims are usually reviewed within [X] business days of receiving the documents.
Refund timing
Approved refunds are issued to the original payment method within [X] business days of us receiving and inspecting the returned part. Your bank or card issuer may take additional time to post it.
Non-returnable items
Special-order units, parts marked "as-is" or "sold for parts" on the invoice, and any unit that has been installed and used beyond the warranty terms cannot be returned for a refund.
Questions
Returns and claims — MotorYards USAPhone: (888) 252-8863
Email: support@motoryardsusa.com
Monday to Friday, 9:00 AM – 7:00 PM EST