Privacy policy

Who this policy covers

This policy explains how MotorYards USA ("we", "us") handles personal information collected through motoryardsusa.com, by phone, and by email. It applies to visitors, people who request a price, and customers who place an order.

Information we collect

We collect information you give us directly and a limited amount of technical information collected automatically.

• Information you provide: name, phone number, email address, shipping ZIP code and address, vehicle details including year, make, model and VIN, and anything you write in a message field or tell us on a call.
• Order information: billing address, order history and correspondence about a purchase. Card payments are processed by our payment provider; we do not store full card numbers on our systems.
• Technical information: IP address, browser type, device type, referring page, pages viewed and time on site, collected through cookies and similar technologies.

How we use it

• To locate and price the part you asked about, and to contact you about that request
• To process, ship and support an order, including returns and warranty claims
• To answer questions sent by phone, email or the website forms
• To measure how the website and our advertising perform
• To meet legal, tax and record-keeping obligations, and to prevent fraud

Who we share it with

We share personal information only where it is needed to run the business:

• Salvage yards and part suppliers, so they can identify and reserve the correct unit for your vehicle
• Freight carriers, so your part can be delivered
• Payment processors, to take payment securely
• Service providers that host the website, send email, or provide analytics and advertising measurement, under contracts limiting what they may do with the data
• Authorities or advisers, where the law requires it or to establish or defend a legal claim

We do not sell your personal information for money.

Cookies, analytics and advertising

The website uses cookies to keep it working properly and to understand how people use it. We also use advertising and analytics tools, which may include Google Analytics and Google Ads conversion tracking, to measure which ads and pages lead to enquiries. These tools may set their own cookies and, in some jurisdictions, that activity counts as "sharing" personal information for targeted advertising.

You can block or delete cookies through your browser settings. Some parts of the site may not work as intended if you do.

Calls

Calls to and from our parts desk may be recorded or monitored for quality and training purposes. Where recording requires notice or consent under state law, we will tell you at the start of the call.

Text messages

If you give us your mobile number, we may text you about your quote or order. Reply STOP to any message to opt out of further texts. Message and data rates may apply.

How long we keep information

Quote requests that do not lead to an order are kept for a limited period so we can follow up and reference earlier enquiries. Order records are kept for as long as needed to honour warranty terms and to meet tax and accounting requirements, then deleted or anonymised.

Your rights

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you and get a copy
• Ask us to correct information that is wrong
• Ask us to delete information, subject to records we must keep by law
• Opt out of the sharing of your information for targeted advertising
• Not be treated differently for exercising any of these rights

California residents have these rights under the California Consumer Privacy Act as amended by the CPRA. Residents of other states with comparable laws have similar rights. To make a request, email privacy@motoryardsusa.com or call the number below. We will verify your identity before acting on a request.

Children

The website is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

Security

We use reasonable administrative and technical measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy. The date at the top of the page shows when it last changed. Continuing to use the site after an update means you accept the revised policy.

Contact us

MotorYards USA
[Street address]
[City, State ZIP], United States
Phone: (888) 252-8863
Email: privacy@motoryardsusa.com